Hello to all our customers,

This message is to inform you that we have completed the migration of servers Onyx and Ruby on new facility to increase the stability and performance of our existing facilities.

You can now enjoy a 100% guaranteed uptime on our network and take advantage of less slowdown during peak hours.

In addition, all our new servers are installed with cPanel and Installatron, an automatic software installation for scripts cms, blog, forum and much more.

SSL Certificates will no longer be available free of charge for new orders, however, all users who already have an SSL certificate, will be eligible throughout their subscription.

For customers that were hosted on the server Onyx, please note if your domain name pointed to named1.mindraven.com & named2.mindraven.com, no configuration is required on your part. Your site is now updated and points to our new facility. For those who use A Record entries, you have 7 days to contact us to update your A Records before we close definitely the old server Onyx.

If you need further assistance, please feel free to create a ticket in your client area and one of our level 3 technicians will be happy to assist you.

Greetings,

The Administration, Mindraven

If you are handling your own mail on a dedicated server or VPS there is one step that is commonly overlooked and that is asking your host to set a PTR for you.  A PTR is basically a reverse lookup on your IP to resolve the IP to a hostname.

In an effort to combat spam, many mailservers are configured to not accept mail if the IP doesn’t resolve back to the hostname.    If it doesn’t match it’s going to bounce due to an Invalid HELO and your mail isn’t going to be delivered.

So, what you’ll want to do is contact your hosting company and ask them to set a PTR for you.    You’ll need to give them the specific IP and what it should resolve to, making sure that it matches the hostname that your mailserver uses.