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The hotmail.com mystery – Problem with spoof and SPF

The Issue:
Many of our clients in our shared hosting server in Texas have been complaining that emails to hotmail.com have been bouncing. We are happy to tell you that the issue has been finally fixed.

The Explanation:
We made sure to whitelist that specific server with MSN but after doing so, the issue persisted!
Further investigating the mail queue, it appears that there was mail spoofing going on under one of the accounts with someone attempting to send email as several different addresses. To help alleviate this issue, we have enabled SPF and DKIM for that user so that users will not be able to spoof email as sent from it anymore.

The Resolution:
You will need to create an SPF record to resolve the issue fully. An SPF record is an entry added to the DNS for a specific domain. This record verifies that a user has permission to send mail from a given domain, preventing email from being “spoofed” for your domain.

This method is intended for users who want to ensure that the SPF record is tailored to their preferences.

Steps:
a. Log into your control panel (cPanel).
b. In the Domains section, click the DNS Zone Editor icon. (If you do not have this icon, you cannot create this record in cPanel. Please open a support ticket at Mindraven.com to request this icon.)
c. Select the desired domain name from the drop-down menu.
d. Under Add a Record, enter the following information:
Name: type your domain name (without the www)
TTL: 14400
Type: TXT
Address: Use an SPF wizard to generate the code
e. Click Add Record.

MagicSpam in ALL our Shared Hosting Servers

In an effort to provide the best service to our clients, we have now install MagicSpam in all of our shared hosting servers. MagicSpam is a more sophisticated approach to analyze incoming messages. Take a look at the video below to see how it works.

As always, we are still doing FREE backups in all the same servers, so that you know that your data is always safe with us, visit us at http://www.mindraven.com

MagicSpam in Action

Migration is now completed

Hello to all our customers,

This message is to inform you that we have completed the migration of servers Onyx and Ruby on new facility to increase the stability and performance of our existing facilities.

You can now enjoy a 100% guaranteed uptime on our network and take advantage of less slowdown during peak hours.

In addition, all our new servers are installed with cPanel and Installatron, an automatic software installation for scripts cms, blog, forum and much more.

SSL Certificates will no longer be available free of charge for new orders, however, all users who already have an SSL certificate, will be eligible throughout their subscription.

For customers that were hosted on the server Onyx, please note if your domain name pointed to named1.mindraven.com & named2.mindraven.com, no configuration is required on your part. Your site is now updated and points to our new facility. For those who use A Record entries, you have 7 days to contact us to update your A Records before we close definitely the old server Onyx.

If you need further assistance, please feel free to create a ticket in your client area and one of our level 3 technicians will be happy to assist you.

Greetings,

The Administration, Mindraven

Invalid HELO – Don’t forget your PTR

If you are handling your own mail on a dedicated server or VPS there is one step that is commonly overlooked and that is asking your host to set a PTR for you.  A PTR is basically a reverse lookup on your IP to resolve the IP to a hostname.

In an effort to combat spam, many mailservers are configured to not accept mail if the IP doesn’t resolve back to the hostname.    If it doesn’t match it’s going to bounce due to an Invalid HELO and your mail isn’t going to be delivered.

So, what you’ll want to do is contact your hosting company and ask them to set a PTR for you.    You’ll need to give them the specific IP and what it should resolve to, making sure that it matches the hostname that your mailserver uses.